Warranty and Returns

Warranty and Returns (covers B2B and Retail Sales):

Your rights to return goods are protected under The Consumer Contracts.

All items stocked and sold by DVBMarket come with a 24 month manufacturer warranty unless stated otherwise. 

Due to the nature of the product, Subscription viewing cards are not covered by a warranty unless they are official subscription cards and these are under warranty for as long as the broadcaster is broadcasting the programmes the card was intended to receive. The card is NOT covered if broadcasting stops due to the broadcaster going out of business or a change in schedules, or if the broadcast infringes Slovak broadcast law. If this is the case we are not liable for this action and you have bought said subscription cards with this knowledge.

Warranty on any Equipment supplied shall be on a “Return to base” basis. That is; you must return the Equipment to us for test and repair or replacement as required.

Equipment must be in its original box and then securely and safely packaged in an outer carton suitable for the purpose.

Costs of return to us and suitable packaging are your responsibility. We will cover the cost of packaging and despatch to you, usually via courier.

During any warranty period, we shall have responsibility for repair or replacement of our Equipment except that you accept full responsibility for cost of repair or replacement of our Equipment when the damage or problem has been caused by your negligence, misuse, abuse or violation of any part of this Agreement that is out of our control.

Any product repaired or replaced under warranty will have the balance of the original warranty applied to it.

We do not offer support on equipment or accessories not supplied by us.

Support is offered only by email support@dvbmarket.com or letter to our front-line Customer Desk.

We do not offer onsite service or installation. We are happy to provide support to you or your installer by phone or email wherever you are.

We try really hard to make sure that all our customers receive the items that they want, promptly and in the best of condition. Unfortunately this isn’t always in our control, and mistakes and breakages do happen. As proof of postage cannot be regarded as proof of delivery, therefore we would suggest that you use recorded delivery, registered post or a courier to send items back. On expensive items it might also be a good idea to insure the goods for their full value, as we cannot accept liability for any damage or lost items incurred in transit. Whilst at all times, we try to assure you of the best possible service, however in accepting this, your statutory rights are not affected or limited in any way.


PLEASE NOTE:
1. Once you place an order you can cancel the order by calling us on +421948122683 within 1 hours of placing it (this should guarantee that your order has not already been picked and sent).
2. Slovak law is the applicable law.
3. When buying goods on the internet, you are entering a legally binding contract
4. We do not pass-on or sell customers contact details.
5. On-line credit-card saftey is our main goal, we use Trust Pay.
6. We never send out unsolicited emails
7. After making a purchase you will see an order confirmation page and receive a receipt via email.

Return address :

DVBMarket Ltd
Hviezdna 38
82106 Bratislava
Slovak Republic (Slovakia)
Call : +421 948 122 683
E-mail : support@dvbmarket.com